If you experience issues purchasing a trading plan please ensure the following:

1. Correct Network & Address: Verify that you're using the correct blockchain network and wallet address for the transaction.
2. Transaction Fees & Confirmation Time: Check if sufficient gas fees were paid and confirm the transaction on the blockchain.
3. Payment Status: Ensure the transaction has been successfully completed and recorded. Delays may occur due to network congestion.
4. Double-check Details: Confirm that the payment amount matches the required amount, considering exchange rate fluctuations.

If the problem continues, please contact our support team with transaction details for further assistance.

Accounts are usually activated instantly after purchase. Please allow up to 1 hour for activation, and if there’s still a delay, contact us, and we’ll sort it out.

You have the flexibility to purchase challenges using various payment methods, including:

- Crypto
- International Bank Transfer
- Credit and debit cards.

Note:

- Please note, payments will be subject to fees depending on the method selected.
- Crypto payments will incur gas fees that may vary depending on network conditions

Please be aware that we receive our crypto payments through ForumPay and you have 15 minutes to complete your purchase, if you don't complete it within the timeline the payment will ended up on a fail transaction.

Please contact our customer support team to review the alternatives and try to allocate your funds