Need Help? We’ve Got You.

Our Risk Team would have declined your request for a specific reason. This reason would be detailed in an email sent to you – please check your spam folder. You can also review this in your Dashboard. Still unsure? Chat with support.

Everything you need to know:

One Phase: 14 days
Two Phases: 7 days
Stock Traders: 14 days
Meme Coin: 14 days

Before requesting a withdrawal, ensure you’ve fulfilled all trading plan objectives! Finish the KYC verification and meet all requirements in the Rules and Conditions.

No, you can only make one withdrawal request at a time. Once your current request is processed and approved, you’ll be able to submit another withdrawal request.

This policy helps ensure a smooth and efficient payout process.

If you have met the requirements described on the Rules and conditions, and you would like to request a withdrawal please follow these steps:

1. Login to your dashboard.
2. On the left-hand side click on the "Dashboard" option.
3: Click on "Request Payout"
4: Follow up all the information the system request you
5: To finalize it click "Submit"

You might receive you payment around 24 – 48 business hours.

Yes. A fee of 1% of the withdrawal amount is applied.

Note: If you do not meet the criteria, additional deductions or restrictions may apply.

To review your withdrawal, our Risk Team needs to verify your account balance.

Trading is paused during this process to avoid balance changes. Once the review is done, you can trade again as usual.

Our Profit Split is 80% and up to 90% with Prime Split

You can track if your withdrawals are placed, pending, approved, cancelled, or declined in the Dashboard. You’ll also receive an email notification.

You can add or change a payment method with these simple steps:

1. Log in to your Dashboard
2. Click on the Profile section
3. Find the Payment Methods section and update your details

Button: Payment Methods

Note: You cannot change your details if you have a withdrawal in progress

Once you reach the funded stage, your withdrawal frequency will depend on the type of challenge you completed. Please see the detailed information below:

One Phase: 14 days
Two Phases: 7 days
Stock Traders: 14 days
Meme Coin: 14 days

However, if you're looking to receive your payout faster, we offer an add-on option that reduces the payout time to just 7 days, you must include the add-on when purchasing your challenge.

The purpose of the evaluation is for us to make sure that you are a consistent trader without any capital risk.

As our evaluation is set up to test your trading without risking capital, you cannot withdraw profits on this phase.

It is your sole responsibility to obtain professional advice in respect of any Payouts you may receive, including with respect to tax treatment.

When requesting a withdrawal, you can choose to receive your payment in the form of:

USDT TRC20
USDT ERC20
BTC
International Bank Transfer

Note:
Please note, withdrawals will be subject to fees depending on the method selected:
- 1% for crypto transactions
- $50 for international bank transfers

Please note that our current time frame for reviewing, processing and providing information about withdrawal requests is within 24-48 hours depending on the withdrawal method you use.

Here is a step-by-step guide to ensure you have completed all the necessary steps before requesting a withdrawal:

Complete the Evaluation Stage
If you are in the evaluation stage, you must meet all evaluation requirements to advance to a funded account.

Complete KYC Verification
If your payout amount exceed $1000, ensure you have submitted all required Know Your Customer (KYC) documents, such as proof of identity, and that they have been approved.

Complete the minimum requirements during the Funded stage.

Meet the Minimum Trading Days Requirement
Ensure you have traded the minimum number of days required as per your account terms.

If any of these steps are missing, you will not be able to submit a withdrawal request. Double-check each requirement and complete any pending requirements before trying again.

To login to your Tradelocker account please follow up this steps:

1. Go to the web portal/ your phone application
2. Select the correct server (DEMO or LIVE)
3. Input your login credentials
4. Click login

Note: If you have multiple account, you may switch between account by clicking the account number on the left bottom

If you already have trading account with other prop firm, use the login you previously have, and switch to the one you would like to trade with.

Depending on you device you have different alternative to download TradeLocker:

Login here: https://demo.tradelocker.com/en/trade

Download for Desktop: https://tradelocker.com/desktop/

Download for Android: https://play.google.com/store/apps/details?id=com.tradelocker.mobile&pcampaignid=web_share

Download for iOS: https://apps.apple.com/om/app/tradelocker/id6447196449

Setting up price alerts in TradeLocker is quick and easy. Follow this simple guide to get started:

Step 1: Select an instrument
First, open the platform and select the instrument you want to set a price alert for.

Step 2: Click on the chart
Click directly on the chart at the price level where you want to set the alert. This is just like placing a stop loss or take profit directly on the chart.

Step 3: Select the alert button
Click the Alert button to set your alert.

Step 4: View or delete alerts
You can find a list of all your alerts in the Alerts tab located at the bottom, in the Trading panel. There, you can view or delete your alerts.

Alternatively, head to the left side of the chart, where you can delete an alert by clicking the X.

Step 5: Enable notifications
Make sure to enable notifications for TradeLocker, so you will be notified as soon as your price level is reached.

Now you are ready to monitor your trades more effectively with price alerts!

Rearranging your favorite instruments in TradeLocker is easy.

Follow these steps:

1. Navigate to favorites
Go to the Favorites section of the platform. The star icon is in the top right corner.

2. Rearrange favorites
Right-click anywhere in the favorites list. From the menu that appears, select the “Reorder favorites” option.

3. Drag and drop
Rearrange your favorites by dragging them into the order you want.

Click Done and you’re all set! Your favorites are now arranged the way you want them.

TradeLocker provides timely mobile notifications to help you stay informed of your positions on the go. Here’s a step-by-step guide on how to enable notifications on your mobile device.

TradeLocker will send you notifications when:

- An order is closed due to a set SL&TP.
- A stop-out is triggered on your account.
- A margin alert occurs, indicating potential risk.
- A market order is executed.
- Your price level is reached and a price alert is triggered.

Follow these steps to enable TradeLocker notifications on your iOS device:

- Open your device’s Settings app.
- Scroll down and select Notifications.
- In the Notifications menu, find and select TradeLocker.
- Tap Allow Notifications to enable it for TradeLocker.
- Enabling Notifications on Android

For Android users, here’s how to enable TradeLocker notifications:

- Open your device’s Settings.
- Navigate to Notifications, then to App settings.
- Find and select TradeLocker from the list of apps.
- Enable the toggle for app notifications.

To change your password follow these steps:
1. Login to your trader Dashboard.
2. Locate the Profile section.
3. Click on Change Password and update your details.

To see all your trading accounts on your dashboard follow the steps below:

1. Login to your trader dashboard
2. Locate your current account number on the Top left-hand side of the screen, displayed within a box
3. Click on the dropdown option within the box to reveal a list of all your trading accounts
4. Select the specific account you wish to review, and your dashboard will be instantly updated with its information

By following these simple steps:

Check your email:
Once you’ve completed your Trading plan, your certificate will be sent to your email. Can’t see it? Please check your spam folder.

Log in to your Dashboard:
Go to the platform’s website and log in to your Dashboard using your credentials.

Find the ‘Correspondence’ section:
You’ll find this on the left-hand column of the Dashboard.

Access your certificates
Scroll to the bottom of the ‘Correspondence’ page to find your earned certificates.

Download your certificate:
Click on your certificate, then download it to your device.

Don’t see the certificate in your email or Dashboard? Please contact our support team.

Trades on our platform should sync automatically with your Dashboard. Not updating? Check your internet connection and wait a minute or two.

Still not working? Please contact our support team.

To update your personal information, here’s what you need to do:

- Log in to our Dashboard
- Use your credentials to log in
- Go to ‘Profile and KYC’
- Once logged in, navigate to the ‘Profile and KYC’ section on your Dashboard
- Edit your information
- Locate the relevant fields, such as name or address, and make the necessary changes
- Save your changes

Button: Profile and KYC

After updating your information, click ‘Save’ to ensure your changes are applied

Please note that our trading platform and trader dashboard are fully integrated. Every trade you make on the platform will automatically update and display on your dashboard, ensuring seamless synchronization and allowing you to easily track your trades.

If you are having issues, please check your internet connection. If it is not working, we will check it internally for you.

At this time, it is not possible to delete an account directly from the dashboard.

If you receive a certificate with a different name, please contact our customer service team, confirm your full name and we will issue the correct certificate to you.

If you experience issues purchasing a trading plan please ensure the following:

1. Correct Network & Address: Verify that you're using the correct blockchain network and wallet address for the transaction.
2. Transaction Fees & Confirmation Time: Check if sufficient gas fees were paid and confirm the transaction on the blockchain.
3. Payment Status: Ensure the transaction has been successfully completed and recorded. Delays may occur due to network congestion.
4. Double-check Details: Confirm that the payment amount matches the required amount, considering exchange rate fluctuations.

If the problem continues, please contact our support team with transaction details for further assistance.

Accounts are usually activated instantly after purchase. Please allow up to 1 hour for activation, and if there’s still a delay, contact us, and we’ll sort it out.

You have the flexibility to purchase challenges using various payment methods, including:

- Crypto
- International Bank Transfer
- Credit and debit cards.

Note:

- Please note, payments will be subject to fees depending on the method selected.
- Crypto payments will incur gas fees that may vary depending on network conditions

Please be aware that we receive our crypto payments through ForumPay and you have 15 minutes to complete your purchase, if you don't complete it within the timeline the payment will ended up on a fail transaction.

Please contact our customer support team to review the alternatives and try to allocate your funds

Follow these steps to retrieve your Trading Platform credentials:

Log in to Your Dashboard
Go to the platform’s website and log in using your registered email and password.

Locate the "Account Information" Section
Once logged in, scroll down slightly until you see the "Account Information" section on your dashboard.

Click on "View Credentials"
In the "Account Information" section, look for the "View Credentials" button. Click on it to access your login details.

If you can’t access your dashboard because you’ve forgotten your platform login credentials, use the “Forgot Password” option on the login page to reset your password.

Here’s what you’ll need to verify KYC:

ID verification:
- Provide a clear, coloured, and legible photo of a valid passport or driver’s license
- Capture both sides of the document, ensuring all edges are visible

Likeness check:
- Include a selfie image for likeness verification

Note: scanned IDs, blurry photos, and expired documents are not accepted by our system

You can upload your KYC documents directly from the Dashboard. Just follow these quick steps:

1. Access your Dashboard.
2. Click on ‘Profile & KYC’
3. Locate the ‘KYC Verification’ section.
4. Confirm the Terms and Conditions.
5. Upload all required documents

Button: KYC Verification

If your KYC submission has been rejected you’ll need to resubmit your documents via the Dashboard. You may need to provide different documentation from what was previously submitted

Make sure your documents:
✔ Are clear, high-quality photos (not scans)
✔ Show all four corners of the document

Important: You only have 3 attempts to resubmit your documents. If your KYC is not approved, a refund will not be available

KYC verification is usually quick and easy! It typically takes around 5 minutes, but depending on factors like document quality and service requirements, it can sometimes take 1-5 days

Completing KYC verification once is sufficient for all trading accounts registered under the same email address

Yes, you can use documents from other countries to verify your identity, as long as you are a resident of the country that issued the document.

If you are facing any technical issues while uploading KYC documents, please try the following steps:

1. Make sure your internet connection is stable.
2. Check if the file size and format meet the requirements.
3. Clear your browser cache or try using a different browser.
4. If the issue persists, contact our support team for assistance, and we will help you resolve the issue.

If you experience this issue, please contact our support team for further assistance.

We keep a close eye on your PnL (profit and loss) to ensure you're sticking to our trading conditions. Here’s why monitoring drawdown is key:

Risk management – keeps your trades under control and avoids any unexpected surprises.

Performance evaluation – to get a sense of your trading performance and long-term potential.

Long-term viability – monitoring helps us make sure you're set up to succeed over time.

Our drawdowns is "Equity based" calculated

The difference between Maximum daily Drawdown and Maximum total Drawdown is:

- Daily drawdown limit is a percentage of the previous day's equity summary.

- Maximum Drawdown is a fixed percentage of the initial balance.

The maximum daily drawdown limit is a percentage of the previous day's equity snapshot and it is 5%, here's the formula you have to use to calculate it:

Previous Day's Equity × Limit % / 100

Your Account’s equity loss during the day must not exceed this limit.

The Maximum Drawdown is a fixed % of the initial balance and it is 10%, here's the formula you have to use to calculate it:

Initial Balance × Limit % / 100

Your Account’s balance or equity must not fall below this limit.

Yes, all trading accounts must be registered in the name of the individual trader. This ensures proper compliance and security, as payouts are often made to the trader's bank account.

Transferring a trading account is not permitted. The account owner must always be the person who purchased the Trading plan.

The profits are simulated as the trading is carried out in a simulated environment, not on live markets.

Even if you have multiple accounts with us, we don’t permit merging them into a single account.

Refunds are not offered for change of mind once you’ve purchased a trading plan, even if you haven’t started trading.

Note: some exceptions may apply. Contact support if you have further questions.

Currently, we don't accept clients from the following countries and territories:

Australia, Cuba, Iran, Iraq, Democratic People’s Republic of Korea (North Korea), Myanmar, Russia (and the Crimea, Donetsk, Luhansk and Sevastopol regions of Ukraine), Somalia, Syria, Central African Republic, Democratic Republic of the Congo, Mali, Guinea-Bissau, Sudan, South Sudan, Afghanistan, Lebanon, Yemen, Zimbabwe and Libya

The minimum age to participate in all of our programs is 18 years of age or older.

We are partnered with Eightcap as our broker to offer industry leading spreads and commissions for traders. To understand their account offering that we use see here:

View Eightcap Spreads

No, creating multiple profiles, such as registering with different email addresses is strictly prohibited. If multiple accounts are detected using the same or related IP address, it will be considered a violation of our Fair Use Policy and may result in account suspension or termination.